In the 2019 book, "It's The Manager," Clifton and Harter summarize the findings of a global study done by the Gallup organization. Gallup interviewed nearly 2 million employees and more than 300,000 business units. They found that a company's productivity is largely predicted by the quality of its managers. In what they called "the single most profound, distinct and clarifying finding" in its long history, Gallup found that 70% of a company's productivity is predicted by the managers' ability to inspire employees to feel valued and part of a team. In short, if employees feel valued by their manager and part of their team, they want to stay at their jobs and are much more productive. These findings have immense ramifications for the way organizations should allocate resources to support/train their managers. Middle managers, in particular, are the lynch-pins of organizational success. At RJCG, we specialize in supporting middle managers to resolve conflict and inspire their employees to be part of productive, collaborative teams.